GIB
GIB
The Teller Management System (TMS) redesign aimed to replace old system used by a mid-sized bank. The new system focused on improving teller efficiency, enhancing the user experience, and introducing modern capabilities like real-time exchange rates and multi-currency support.
Objective
Objective
The primary goal was to transform an outdated and inefficient system into a modern, feature-rich platform tailored for daily teller operations. This included simplifying workflows, enabling real-time exchange rate updates, streamlining approval processes for managers, and making the system easy to use for both new and experienced employees.
The primary goal was to transform an outdated and inefficient system into a modern, feature-rich platform tailored for daily teller operations. This included simplifying workflows, enabling real-time exchange rate updates, streamlining approval processes for managers, and making the system easy to use for both new and experienced employees.
Objective
The primary goal was to transform an outdated and inefficient system into a modern, feature-rich platform tailored for daily teller operations. This included simplifying workflows, enabling real-time exchange rate updates, streamlining approval processes for managers, and making the system easy to use for both new and experienced employees.
Challenges
Challenges
Outdated UI, cluttered with unused features, lacking essential tools like real-time exchange rates and smooth approval flows; plus internal delays and over-design issues.
Outdated UI, cluttered with unused features, lacking essential tools like real-time exchange rates and smooth approval flows; plus internal delays and over-design issues.
Challenges
Outdated UI, cluttered with unused features, lacking essential tools like real-time exchange rates and smooth approval flows; plus internal delays and over-design issues.
Research
Research
Conducted interviews with tellers and managers, mapped pain points, and benchmarked modern banking UX patterns to guide feature design and user flows.
Conducted interviews with tellers and managers, mapped pain points, and benchmarked modern banking UX patterns to guide feature design and user flows.
Research
Conducted interviews with tellers and managers, mapped pain points, and benchmarked modern banking UX patterns to guide feature design and user flows.
Solutions
Solutions
Introduced intuitive navigation, real-time exchange rate tools, multi-currency support, approval workflows, and optimized UI using Ant Design system.
Introduced intuitive navigation, real-time exchange rate tools, multi-currency support, approval workflows, and optimized UI using Ant Design system.
Solutions
Introduced intuitive navigation, real-time exchange rate tools, multi-currency support, approval workflows, and optimized UI using Ant Design system.
Impact
Impact
20% faster transactions, improved multi-currency handling, higher teller satisfaction, and positive client feedback on usability and performance.
20% faster transactions, improved multi-currency handling, higher teller satisfaction, and positive client feedback on usability and performance.
Impact
20% faster transactions, improved multi-currency handling, higher teller satisfaction, and positive client feedback on usability and performance.
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